At BLOOMM VIBE (Proprietorship) (“we”, “our”, “us”), your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, services, or make purchases through our platform. By using BLOOMM VIBE, you agree to the practices outlined here.
We may update this policy from time to time. Please check this page periodically for changes. Continued use of our platform indicates your acceptance of any updates.
1. What We Collect
We only collect data that helps us serve you better and ensure a seamless experience.
1.1 Information You Share with Us
- Account & Purchase Details: Your name, contact number, email address, delivery address, date of birth, and password when you create an account or place an order.
- Wellness Preferences (Optional): You may voluntarily share your gender, preferences, or wellness concerns to receive customised product suggestions or educational content.
- Payment Information: Payment details like card numbers, UPI, or wallet info are securely processed via third-party providers.
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Feedback & Communication: Any messages, reviews, or responses submitted via email, chat, social media, or customer service channels.
1.2 Information Collected Automatically
- Device & Usage Data: IP address, device type, browser, visit time, page views, and error reports to improve performance and security.
- Order Behaviour: Products viewed, added to cart, purchased, and preferred payment methods.
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Cookies & Tracking Tools: We use cookies and similar technologies to understand your browsing behaviour and enhance your experience.
1.3 Third-Party Sources
We may receive information from partners like delivery providers, analytics tools (e.g., Google Analytics), and ad networks to improve our service quality and outreach.
2. How We Use Your Data
Your data helps us deliver a smoother, more personalised experience. We use it to:
- Create and manage your BLOOMM VIBE account
- Process orders, payments, and deliver products
- Customise product recommendations and content
- Improve our website functionality and user experience
- Offer customer support and respond to queries
- Prevent fraudulent activity and ensure safety
- Send you updates, offers, and wellness-related information (you can opt out anytime)
- Fulfil legal or regulatory obligations
3. Sharing Your Information
We do not sell or rent your data. We only share it when necessary:
- With Service Providers: For payment processing, delivery, marketing, or support operations
- In Case of Business Changes: During mergers, acquisitions, or asset transfers
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For Legal Compliance: When required by government, courts, or law enforcement
4. Your Rights
Your data belongs to you, and you have full control. You can:
- Request corrections to incorrect or outdated information
- Ask us to delete your data (unless retention is legally necessary)
- Confirm whether your data is being processed
- Withdraw consent for certain uses (this may limit platform access)
- Unsubscribe from marketing or promotional messages
To exercise these rights, email us at support@bloommvibe.com
5. Your Consent
By accessing our platform or placing an order, you agree to this Privacy Policy and our use of your data as described. If you wish to revoke your consent, you can write to us at any time.
6. How Long We Keep Your Data
We retain your information only as long as needed to:
- Deliver products and support
- Improve your experience
- Comply with legal obligations
- Prevent fraud or misuse
After that, your data is securely deleted or anonymised.
7. Security Measures
We implement industry-standard safeguards (like SSL encryption) to protect your data. However, no method of online transmission is completely secure. Please avoid sharing sensitive personal information via email or unsecured platforms.
8. International Data Transfers
Your data may be stored or processed outside your country of residence. Wherever it goes, we ensure it’s protected with appropriate security measures and used only for legitimate business purposes.
9. For Users Under 21
BLOOMM VIBE is intended for adults aged 21 and above. We do not knowingly collect data from minors. If you believe a minor has shared personal information with us, please contact us to request deletion.
10. Communication from BLOOMM VIBE
We may send you:
- Order and account-related emails
- Wellness tips, updates, and offers (you can opt out of marketing anytime)
Essential communication will still be sent to support your purchases.
Contact Us
Have questions or need help?
Email: support@bloommvibe.com
This document was last updated on July 1, 2025
