Shipping & Returns Policy

Shipping & Returns Policy

Discreet. Always.

At BLOOMM VIBE, we understand the importance of privacy. That’s why your order is packed with complete discretion—no branding, no clues, just clean and secure packaging (and a little extra love from us).

Shipping Terms

We offer FREE express shipping on all prepaid orders across India!

Need it faster? We’ve got you. For select PIN codes, we offer 24-hour and 3-hour delivery at an additional cost. We also offer Cash on Delivery (COD) and gift wrapping services—perfect for special surprises.

For custom delivery preferences, hyper-discreet shipping, or any special requests, just reach out—we’ll do our best to accommodate your needs.

Once your order is picked up by our delivery partner, you’ll receive tracking details via WhatsApp or email. You can track your order anytime using your order ID, or contact us at support@bloommvibe.com 

Shipping Timelines

We prepare and dispatch your order as quickly as possible. Typical timelines include:

  • 24 business hours to process prepaid orders
  • 1–3 business days for metro cities
  • 5–7 business days for non-metro areas
  • 3-hour and 24-hour delivery for select locations

Delivery timelines may vary based on your PIN code or external circumstances, but rest assured—we work with reliable courier partners to get your order to you fast and safely.

Shipping Policy

  • We pack your products with care and discretion. If your order arrives tampered or damaged, please email us clear photos of the packaging and product within 24 hours of delivery.
  • If you notice signs of tampering before opening, take a video of the unboxing and contact us immediately at support@bloommvibe.com
  • If you receive a delivery confirmation via SMS/email but haven't received the order, notify us within 24 hours for assistance.
  • We are not liable for shipping delays by courier services, but we’ll support you every step of the way.
  • Orders placed before 1 PM are dispatched the same working day (excluding Sundays and holidays).
  • Orders cannot be altered or cancelled once dispatched. If not accepted on delivery, return shipping charges will be deducted before processing your refund.

Return Policy

At BLOOMM VIBE, your satisfaction and well-being are our top priority. All our products undergo strict quality checks before shipping.

To initiate a return, contact us within 48 hours of receiving your package. Include your Order ID, and our team will assist you with the refund or replacement process.

Important Notes:

  • Reverse shipping charges apply for returns (excluding damaged or defective items).
  • Due to the personal nature of our products, used, opened, or part-consumed items cannot be returned.
  • Inspections take 7–10 business days from the day we receive the return.
  • Refunds will be issued to your original payment method (minus applicable fees) or as a store credit.
  • For COD orders, refunds will require your bank details.

Cancellation Policy

Orders can be cancelled within 24 hours if they haven’t been dispatched. Once dispatched, the order will be treated as a return. Return shipping charges will apply.

Warranty — 100 Days Coverage for Massagers

We offer a 100-day warranty on all BLOOMM VIBE massagers, starting from the purchase date.

To claim warranty:

  • Visit our website and raise a return request.
  • Upload a video clearly showing the issue and a photo of the charger used.
  • Upon verification, we’ll arrange a pickup and ship a replacement.

If you're in a location outside our courier’s service area, you may need to send the product to us. We’ll reimburse shipping costs up to ₹250.

Note: Replacements will only be issued for the same product. We do not offer exchanges for different items.

Support for Out-of-Warranty Products

If your massager is beyond the warranty period and you need help, contact us at support@bloommvibe.com —we’re here to guide you.

Still Have Questions?

Write to us at support@bloommvibe.com  or drop us a message—we’re always happy to help.